Shipping policy
Shipping Policy
At MILLAN & ALONSO, LDA, we strive to package and deliver your bath items quickly and securely so you can enjoy your self-care routine as soon as possible.
Shipping Rates & Thresholds
We aim to keep shipping simple and transparent for all our customers:
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Orders $10.00 USD and above: FREE SHIPPING
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Orders under $10.00 USD: Flat Rate Shipping Fee of $5.99 USD
Order Processing Time
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Processing Time: All orders are processed, quality-checked, and packaged within 1 to 3 business days (excluding weekends and statutory holidays).
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Order Confirmation: Upon placing an order, you will receive an automatic order confirmation email. Once your order has shipped, you will receive a secondary email containing tracking details.
Estimated Delivery Time
Standard international delivery typically takes between 7 to 15 business days, depending on your destination, local postal clearance, and logistics traffic.
Please note: Unforeseen circumstances such as severe weather, customs delays, or peak holiday seasons may occasionally cause slight delays beyond our control.
Customs, Duties & Taxes
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All orders are shipped with duties unpaid unless otherwise specified at checkout.
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Customers are responsible for any import duties, taxes, or clearance fees levied by local customs authorities in the destination country.
Tracking Your Order
Once your order has dispatched, you will receive a tracking number via email. You can use this number to monitor your package's step-by-step progress online. If you do not receive tracking updates within 5 business days of placing your order, please contact our support team at [email protected].
Incorrect Address & Undeliverable Packages
Please ensure that your delivery address is accurate and complete prior to submitting your order. MILLAN & ALONSO, LDA is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us as undeliverable due to an incorrect address, reshipping costs may apply.