Privacy policy

Privacy Policy

This Privacy Policy describes how MILLAN & ALONSO, LDA ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from vz73ue-35.myshopify.com (the "Site").

We respect your privacy and are committed to safeguarding the personal data you share with us in accordance with applicable global privacy standards and regulations (including GDPR).

1. Information We Collect

When you interact with our Site, we collect two main categories of information:

  • Personal Information You Provide Directly:

    • Contact Details: Name, email address, phone number, shipping address, and billing address.

    • Order Details: Products purchased, date of transaction, payment confirmation (we do not store raw credit card numbers; payments are processed securely via encrypted third-party payment gateways).

    • Customer Support Interactions: Communications, emails, and feedback sent to [email protected].

  • Information Collected Automatically:

    • Device & Browsing Info: IP address, browser type, time zone settings, device model, operating system, and cookie data.

    • Usage Activity: Pages viewed, search terms, products added to cart, time spent on pages, and referral source.

2. How We Use Your Personal Information

We use your information to provide exceptional service and fulfill your shopping needs:

  • To process, fulfill, and ship your orders for bath towels, hair caps, and exfoliating washcloths.

  • To communicate with you regarding order confirmations, shipping tracking, updates, and customer support inquiries.

  • To detect and prevent fraudulent transactions or security threats.

  • To improve, optimize, and enhance our website design, product offerings, and user experience.

  • To comply with legal, tax, and regulatory obligations.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform host.

  • Logistics & Carriers: Courier and shipping partners responsible for delivering orders to your doorstep.

  • Payment Processors: Secure gateway providers handling payment card processing.

  • Legal Compliance: When required by law, court order, or governmental authorities to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses "Cookies" and similar tracking technologies to enhance your browsing experience, remember your shopping cart items, and analyze site traffic. You can choose to turn off cookies through your browser settings, though doing so may limit your ability to use certain features on our site.

5. Data Retention & Security

We maintain strict technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. We retain your order information for as long as necessary to fulfill the purposes outlined in this policy or to satisfy tax and accounting rules.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Restrict or object to processing of your data.

  • Request data portability.

To exercise any of these rights, please contact our privacy officer at [email protected].